Below is a list of our most frequently asked questions. Should you require further information, please contact our Call Centre on 011 361 4201 for any website-related queries. For any municipal service queries, please call 086 054 3000.
Registration on e–Siyakhokha and usage of the site is free. Please note, however, that your bank will still charge you their standard transaction fee for utilising the site to pay your Ekurhuleni bill.
Visit the e–Siyakhokha home page and select the "Register" option at the top right of the page.
To complete the registration process you will need the following:
The e–Siyakhokha site will have a record of all statements from the time that you register for the service. The site retains a minimum of 2 years history of your statements and payments made via e–Siyakhokha.
The e-Siyakhokha team has made every effort to ensure that your personal and business information is protected by using the highest forms of browser security available today.
The site is secured by Thawte, which ensures the security certificates generated by the site are valid and secure. Every time a user connects to the e-Siyakhokha website, an encrypted and completely secure connection is made between your browser and e-Siyakhokha, ensuring that your experience is safe and secure.
The e-Siyakhokha web site address is https://www.e-siyakhokha.co.za/eSiyakhokha. When accessing the e-Siyakhokha site, also look for the "s" in https:// at the beginning of the web address e-Siyakhokha, and (on most browsers) the golden lock symbol padlock will appear in the address bar.
For more information on privacy and security, please refer to our terms and conditions.
You are able to register your company information under the "Manage Profile" section of the e–Siyakhokha site.
Agents are able to register and load accounts on behalf of their customers. Or your customer may also register on e–Siyakhokha and then invite you to have access to their municipal account, via the e–Siyakhokha site. For more information, see the "Invite User" and "Add Account" section of the site.
For support purposes, the e–Siyakhokha Call Centre agents will have access to your client's information - to assist in the event of a support query/call. Please ensure that your clients are aware of this fact and refer to the Terms & Conditions for additional information.
Yes. e–Siyakhokha allows you to invite other users to either view a municipal bill, or view and pay the bill. Further information is available under the "Invite User" section of the site.
As a tenant, you can register on e–Siyakhokha and ask your landlord to give you access to their municipal account. They will then decide whether you can only view the account, or view and pay the account on their behalf.
The site currently does not cater for pre-paid electricity, but watch this space...
e–Siyakhokha users will be able to submit meter readings on the site shortly, this will be found under the "Municipal Services" section of the site.
Log on to the e–Siyakhokha site. Select the "Account Manager" option under "Accounts" in the main menu. Select the "Add Account" button. Input the details of the account and select the "Add Account" button. For security purposes the account will not be added without the required information. The account will now be listed on your Account Manager page.
Once you have added your municipal bill to your profile, log into the e–Siyakhokha site. Select the "Account Manager" option under "Accounts" in the main menu. A list of your associated municipal accounts will be displayed. Select the account you wish to pay and click on the "Pay Accounts" option. Input the amount you wish to pay, select your preferred payment type and click on the "Continue" button.
Alternatively Standard Bank customers can utilize MyBills within Internet banking and Nedbank customers can use My eBills within Internet or mobile banking.
Log on to the e–Siyakhokha site. Select the "Account Manager" option under "Accounts" in the main menu. Select the "Delete Account" button. Enter the municipal account number of the bill you wish to remove and select the "Delete" button.
Log on to the e–Siyakhokha site. Select the "Account Manager" option under "Accounts" in the main menu. Select the account you wish to share with the new user and then click on the "Invite User" button. Fill in the new user"s details and determine whether you want them to be able to view or pay the bill. Select "Send Invite".
e–Siyakhokha will send the user an invitation to view/pay the account. Their details will be verified first and, if necessary, they will be asked to register on the site. Once they have accepted the invitation, the new user will be able to view/pay the account.
Log into e–Siyakhokha and select the Manage Profile menu. Navigate to the User Rights page. Scroll down to the account with the associated user and select the "No Access" Access Rights option for that user. If you wish for the user to only be able to view the account, select the "Read Only" option.
On the https://www.e-siyakhokha.co.za/eSiyakhokha home page, select the "Login" option to the top right of the page. Then select the relevant "Forgot Username" or "Forgot Password" option and follow the steps to reset your password or recover your username.
Log into e–Siyakhokha and select "Communication Preferences" under the "Manage Profile" menu. Next to the relevant account number, select the "get statement via email" option.
The e–Siyakhokha website will only reflect payments made through the e–Siyakhokha Website or via Standard Bank's MyBills or Nedbank's My eBills options. We are in the process of updating the service to let you know if a payment has been made over the counter.